Terms & Conditions

Terms and Conditions

Making an order with us means you agree to the terms and conditions outlined in this section, updated 05.11.2015

Shipping Terms, Reimbursement, and Delivery Process:

 


We would like to make it explicitly clear that we outsource our shipping to Pochta Rossii (Russian Post), we do not handle the shipping process ourselves. Russian post makes sure your order goes through internal Russian customs inspections and leaves the Russian border safely.

 Once the parcel leaves the border (is boarded on an outbound flight to the destination country), it is handed off to the postal services of the destination country and becomes their responsibility.

 Therefore, once we ship the order and provide you with a tracking number, we have performed the services you have paid for. 

Your orders are insured by the postal carrier that the parcel is entrusted to, and it is their responsibility to reimburse customers for lost packages. We will assist with this process with the Russian Post, and will not refund the order out of our pockets if we are not at fault.
Due to recent instances of the United States Post evading customers and delaying packages, we would like to make it clear that we will provide all the assistance we are capable of from Russia, but what we can do is limited. We will contact the Russian post on our side and provide screenshots (with translations if needed) as to the wherabouts of your order.
In the event of loss of the package on foreign territory (outside of Russia), the safest bet is to contact your local post office, who will either help you or  re-direct you to the necessary post branch. 
If you suspect that your package has been lost, and we have provided you with tracking as proof of shipping, contact us as a preliminary measure, and then your postal services. We cannot be held responsible for the negligence of certain postal services outside of our country of residence.

 

Returns:

 

Items that have already been shipped, picked up by us from our suppliers, or purchased by us prior to shipping (this happens approximately within 6 days of an order being made) cannot be refunded. If you wish for a return and the item has not already been purchased by us from our suppliers or shipped to you, we will refund it immediately.
The conditions for returning shipped items are that the item MUST be returned to us (unused, unopened) before we can send a refund if item is already received (shipping paid by buyer). We cannot send a refund in advance before the item is confirmed to have arrived back to us.

 This applies to orders that were shipped as damaged or defective by us  as a mistake (we keep photo records of orders before they are sent). We will examine the item before we can refund, or exchange it (suppliers require exchange of defective item).

Orders that have not been shipped at the time of the refund request will be refunded as soon as we are able.

All refunds will be processed through Paypal for maximum transparency and safety for both sides.

 

Customers are required to know the dimensions and compatibility of the rifle they are ordering accessories for, we will still happily answer any questions and assist you with picking out correct parts. Pictures will help greatly.
We cannot accept returns on modified/damaged products, products that turned out to be incompatible, but in new condition cannot be returned.
If you have received a defective item or made a mistake when ordering, we will be happy to exchange it if you send it back to us.

Item restrictions:

We at Zenit and Russian Thunder cannot accept responsibility for products returned by customs if they are not legal in your country. Please make sure to be aware of your local laws and legislation before ordering a product. 
Lasers, lights, and IR laser/lights regulations:
Please make sure that all aiming devices you order are legal for shipping into your country ( example: brightness of light or laser, if Infra-Red lights or lasers are legal for shipping into your country), before you make a purchase. 

Suppressors and flash-hiders:

Suppressors and flash-hiders (not muzzle brakes) are not available for purchase outside of Russia and require military or law enforcement certification for purchase. We do not sell any items that reduce the noise or flash of firearm discharge.
We cannot be held liable if customs services of your country refuse to accept a parcel containing an item that is considered illegal by the local legislation and law. 
We will be happy to refund you the cost of the items and ship the parcel again with the offending items removed at no extra charge apart from shipping fees.

 

Forgeries and Zenit product copies:


Products for firearms copying Zenit designs and/or markings made without our approval are considered illegal. Please see our legal document on rights to Zenit Company designs and products in our "Information and Charts" album. 
If you would like to obtain permission or licenses to produce our products as replicas or for airsoft, please be informed that due to conditions set by the Ministry of Defense of the Russian Federation for Zenit Company and the constitution of the Russian Federation state that Producers of products supplied directly to the military and police MUST have their products produced inside of the Russian Federation and to a set standard.

 We are not able to license or give permission to any production of our products from outside of Russia. Unless you have contacted us about this issue and have an agreement with us, all manufacturers of ilegally-produced products will be investigated at a diplomatic level. 

 To avoid legal action and possible barring from entry into Russian Federal territory, we request that you comply with the following conditions:

-Please clearly label your products as "not for use with firearms."
  
-Please do not use the real model numbers in the markings.

-Please do not label the product as "Made in Russia," (Сделано в России)
If you order from us and copy our products, we reserve the right to refuse you service in the future, investigate the offense, and persue legal action in the country the offenses have been discovered.
By ordering from this page or on www.ruspetsnaz.com, you agree to these terms

 

CUSTOMS

 

All items on this site are all legal to be shipped outside of the Russian Federation. Items that are restricted will not be listed on this site.

With this in mind, we are not liable for delays caused by Почта России, (Pochta Rossii),which somtimes occur during the holiday season or in periods of reform.

 If you have a valid tracking number, we guarantee that you will receive your items, or your money will be returned. (Russian Post can sometimes return items with no prior cause, if this happens, we will notify you and re-ship the item).